by The Pennsylvania Department of Human Services (DHS) and the Office of State Inspector General (OSIG) have introduced a new security feature enabling SNAP recipients to digitally lock their Electronic Benefit Transfer (EBT) cards.
This tool aims to prevent theft of public benefits, providing added protection for vulnerable Pennsylvanians.
What Happened
This week, DHS and OSIG launched an innovative card lock feature for EBT users in Pennsylvania.
The feature allows recipients of benefits like SNAP and Temporary Assistance for Needy Families (TANF) to lock their EBT cards when not in use. Locking the card blocks all transactions, preventing unauthorized purchases and reducing the risk of benefits theft.
Key Details
- The new card lock feature is accessible via the free ConnectEBT app or the ConnectEBT website.
- Users can lock or unlock their cards at any time by logging into their accounts.
- Two card lock options are available:
- Lock My Card Everywhere: Blocks all purchases, including in-store and online.
- Lock My Card Outside PA: Blocks purchases outside Pennsylvania but allows in-state and online purchases.
- The app offers an auto re-lock feature that locks the card 30, 60, or 90 minutes after unlocking.
- DHS encourages users to lock their EBT cards whenever not in use and to change their PIN monthly for added security.
Reactions and Statements
DHS Secretary Dr. Val Arkoosh emphasized the critical need for this feature:
“When someone’s SNAP benefits are stolen, they may not be able to feed themselves or their families. This is unacceptable. We are committed to protecting the benefits meant for Pennsylvanians who rely on them.”
State Inspector General Michelle Henry stated:
“The new card lock provides an extra layer of security for these life-sustaining benefits. OSIG is proud to partner with DHS in offering this important protection to SNAP recipients.”
Investigation and What’s Next
DHS and OSIG continue to investigate cases of SNAP theft, especially those involving card skimming—where criminals use devices on point-of-sale machines to steal benefit information. Officials urge users to inspect card readers for signs of tampering, such as unusually large readers, loose attachments, or missing security stickers.
If benefits are stolen, recipients should immediately report the theft to local law enforcement and OSIG at 1-800-932-0582.
FAQs
Q1: How do I lock or unlock my EBT card?
A1: Log into your account on the ConnectEBT app or website and select the Lock/Unlock Card button.
Q2: Can I make purchases while my card is locked?
A2: No. Locking your card blocks all transactions depending on the chosen option. Unlock before making a purchase.
Q3: What should I do if I suspect my EBT card information has been stolen?
A3: Report it immediately to local police and OSIG at 1-800-932-0582.
Q4: How can I identify a card skimming device?
A4: Look for oversized card readers, loose attachments, or missing security stickers on point-of-sale machines.
Q5: Is the ConnectEBT app free?
A5: Yes. It is available for free on Apple and Google Play stores.
Summary / Final Takeaway
Pennsylvania’s new EBT card lock feature offers a vital security upgrade for SNAP and TANF recipients in 2025.
By allowing users to digitally lock their cards when not in use, the state aims to reduce benefit theft and ensure assistance reaches those who truly need it. Recipients are encouraged to use this tool and remain vigilant against card skimming scams
