by Home365, a property management company with operations across Pennsylvania, has agreed to a $45,000 settlement following a state investigation into tenant complaints.
The Pennsylvania Attorney General’s office cited failures to provide safe housing and return security deposits, prompting compensation for affected renters.
What Happened
Pennsylvania Attorney General Dave Sunday announced a settlement with Home365, LLC.
The company was the subject of a 2022 Action News Troubleshooters investigation.
Tenants had reported long delays in repairs, unsafe living conditions, and withheld security deposits.
Key Details
- Home365 manages thousands of rental units across nine states, including Pennsylvania.
- In 2022, renters—including Temple University students—reported delayed maintenance and safety concerns.
- A student’s apartment was broken into after her broken lock wasn’t repaired for 10 days.
- Others, like Linda Smith, said security deposits were unfairly withheld.
- Complaints included poor customer service and unresponsive management.
Reactions or Statements
Faith Smith, a Temple student, said the unresolved maintenance left her feeling unsafe.
Her mother, Kelly Smith, said, “They need to be held accountable… They need to do better.”
Home365 responded to the settlement by defending its operations:
“We strongly disagree with the allegations… The settlement includes no admission of wrongdoing and is based solely on unproven allegations.”
The company added that it handled over 99% of service issues effectively and resolved thousands of maintenance requests, blaming legacy issues in distressed properties.
Investigation or What’s Next
The Attorney General’s office cited the company’s use of an AI-based platform as a factor in delays and unsafe housing.
Under the Assurance of Voluntary Compliance:
- $45,000 will be paid to the state.
- $30,000 is earmarked for consumer restitution.
- Refunds will range from $375 to $10,450.
Tenants who have not yet filed a complaint have 90 days to do so.
Contact the PA Bureau of Consumer Protection at 1-800-441-2555 or file online to be considered.
The settlement also requires Home365 to revise its business practices to prevent future issues.
FAQs
Who qualifies for a refund from Home365?
Renters in Pennsylvania who filed a complaint with the Attorney General’s office about poor housing conditions or withheld deposits.
How much money can renters expect to receive?
Refunds will range between $375 and $10,450 depending on individual circumstances.
How can renters file a complaint?
By calling 1-800-441-2555 or submitting an online complaint through the PA Attorney General’s website.
Is Home365 admitting to any wrongdoing?
No. The company denies all allegations and says the settlement includes no admission of fault.
What changes must Home365 make?
The company must update its business practices, particularly around maintenance and deposit handling.
Summary / Final Takeaway
The Pennsylvania Attorney General has secured a $45,000 settlement with Home365 after multiple renters reported unsafe conditions and financial disputes.
While the company denies wrongdoing, it must pay restitution and implement changes to better protect tenants. Affected renters still have a limited window to claim their refunds.
