by Michigan consumers are entitled to refunds — and even bonus payments — if they’re overcharged at Kroger or other retailers. This is due to the state’s Pricing and Advertising of Consumer Items Act, a law that protects shoppers from being charged more than the advertised price.
What Happened
Michigan shoppers who find they’ve paid more than the shelf price at Kroger may be eligible for a refund plus a small bonus.
Under state law, if a store like Kroger charges more than the listed price, customers can report it and receive compensation.
Key Details
The law, created in 1976, is commonly referred to as the “item pricing act.”
While price tags on every item are no longer required since 2011, stores must still display prices clearly on shelves or electronic signs.
If a customer notices an overcharge, they must notify the store within 30 days and provide the receipt.
Once reported, the store has two days to refund the difference.
Customers may also be eligible for a “bounty” — a bonus between $1 and $5, equal to ten times the overcharged amount.
If the store refuses to comply, shoppers have the right to pursue legal action to recover the funds and possibly more in damages.
Reactions or Statements
Kroger has faced multiple complaints for charging regular prices on items marked as on sale.
A Consumer Reports investigation found expired sale tags in 14 Kroger stores across various states, leading to overcharges averaging $1.70 per item.
Products affected included everyday goods like Cheerios and instant coffee.
In response, Kroger stated that the issue was exaggerated and that pricing errors are rare, considering the volume of transactions they process annually.
Investigation or What’s Next
Although Michigan law offers a way for shoppers to be reimbursed, customers are urged to be proactive.
Keep all receipts and compare them with the shelf prices.
Report any discrepancies to the store within 30 days to trigger the refund and potential bonus.
If unsatisfied, customers may take further legal steps for additional compensation.
FAQs
Q: What is Michigan’s Pricing and Advertising of Consumer Items Act?
A: It’s a consumer protection law that ensures shoppers are charged no more than the posted shelf price.
Q: How do I get a refund if I’m overcharged at Kroger?
A: Keep your receipt and report the overcharge to the store within 30 days.
Q: What’s the “bounty” payment?
A: It’s a bonus of up to $5, or ten times the overcharged amount, paid in addition to your refund.
Q: What if Kroger refuses to refund me?
A: You can pursue legal action and potentially recover attorney fees and damages.
Q: Are Kroger’s pricing issues common?
A: Kroger claims they are rare, but investigations show occasional pricing inaccuracies.
Summary / Final Takeaway
Michigan shoppers are legally protected from paying more than advertised prices. If Kroger or other retailers overcharge, customers can claim a refund and bonus under state law.
Consumers should monitor receipts closely and take action when discrepancies arise. Knowing your rights can save you money and hold retailers accountable.
